faq

 

shipping + returns

Currently, Ritualist only ships within the United States. All orders will be processed + shipped within 3-5 business days. Orders are shipped via USPS First Class and Priority Mail, which typically have a 2-3 day delivery time. You will receive an email with a tracking number once your order has shipped. 

Please note that Ritualist is not responsible for any items lost or stolen in transit. If your package doesn’t arrive within the expected timeframe, please contact your local post office. While we cannot guarantee refunds or replacements for any items damaged during transit, please email us at info@ritualistshop.com if your order arrives damaged or defective, and we’ll do our best to get it sorted for you.

Ritualist does not accept returns of online purchases at this time.

 

I saw items on your Instagram that aren’t in the online shop — where can I find them?

As we adjust to having both an online shop and a brick + mortar, there will be some products that are available in-store only (mostly due to limited availability or challenges with shipping.) If you’re not able to visit us in person and you have your heart set on something that you saw on IG, DM us or shoot us an email! We’re constantly adding to our online shop, and will be expanding our online offerings as time goes on.

Please note that we don’t have plans to ship houseplants — they’re so fragile, and we’re just not set up for that kind of thing! I hope our plant posts inspire you to visit your local nursery or mom + pop plant shop. 

 

 What do I need to know before visiting the shop?

We're so glad you're coming to visit our shop in New Paltz! Our entrance is located on the deck that faces N. Chestnut Street, and is fully accessible with a ramp from street level. There's a small, shared parking lot next to the shop, as well as metered parking all along N. Front Street. 

Masks are required upon entry — safety is our number one priority! Please ensure that your mask fully covers both your nose and mouth before entering the shop. We have hand sanitizer available near our entrance.