faq

shipping + returns

Currently, Ritualist only ships within the United States. All orders will be processed + shipped within 3-5 business days. Orders are shipped via USPS First Class and Priority Mail, which typically have a 2-3 day delivery time. You will receive an email with a tracking number once your order has shipped.

I saw items on your Instagram that aren’t in the online shop — where can I find them?

While most of our products are available for purchase online, we occasionally have offerings that are for in-store purchase only (mostly due to limited availability or challenges with shipping.) If you’re not able to visit us in person and you have your heart set on something that you saw on IG, DM us or shoot us an email!

Please note that we don’t have plans to ship houseplants — they’re so fragile, and it's tricky to ensure that they get to their destination without any damage! I hope our plant posts inspire you to visit your local nursery or mom + pop plant shop.

What do I need to know before visiting the shop?

We're so glad you're coming to visit our shop! We're located on the north side of New Paltz's bustling Main Street, surrounded by other small, locally-owned shops and restaurants. There's metered street parking along Main Street and its side streets, as well as a paid parking lot on Plattekill Ave behind Starbucks. 

I'm visiting from out of town — what else should I check out in New Paltz?

Welcome! New Paltz is such a magical town — so much so that it pulled me back after a decade away! Main Street is a great place to start: make sure you check out all of our neighbors as you make your way through town. Turn down Church Street for two of the sweetest bookstores (Barner Books + Inquiring Minds), and you'll want to take a walk down N. Front Street and pop into Crust & Magic before heading to Lagusta's Cafe for some delicious vegan treats and the best coffee & tea drinks. Once you've refueled, walk the Rail Trail down to Water Street Market to browse the shops (if you're a fan of our shop, then you'll love Salix Intimates, a sustainable lingerie boutique that also sells eco-friendly home + apothecary goods!)

Looking for a good meal? I highly recommend Huckleberry, which has indoor + outdoor seating, great food, and delicious cocktails and local beers. For something a little fancier, A Tavola is a sweet Italian trattoria right on Main Street, and my favorite special occasion spot. Lola's is also a fun place to sit outside and people watch! And if you're doing breakfast or brunch, Main Street Bistro is THE spot.

Some of my other favorite things to do locally include walking around Historic Huguenot Street (if all of the local eateries are packed, it's also a great place to sit and eat takeout), visiting Twin Star Orchards for wood-fired pizza and locally-made cider (and apple picking, if you happen to come in September or October), and walking on the Hudson Valley Rail Trail (check out the Nyquist-Harcourt Wildlife Sanctuary along the way.) ☻