faq

 

shipping + returns

Currently, Ritualist only ships within the United States. All orders will be processed + shipped within 3-5 business days. Orders are shipped via USPS First Class and Priority Mail, which typically have a 2-3 day delivery time. You will receive an email with a tracking number once your order has shipped. 

Please note that Ritualist is not responsible for any items lost or stolen in transit. If your package doesn’t arrive within the expected timeframe, please contact your local post office. While we cannot guarantee refunds or replacements for any items damaged during transit, please email us at info@ritualistshop.com if your order arrives damaged or defective, and we’ll do our best to get it sorted for you.

Ritualist does not accept returns of online purchases at this time.

 

I saw items on your Instagram that aren’t in the online shop — where can I find them?

While most of our products are available for purchase online, we occasionally have offerings that are for in-store purchase only (mostly due to limited availability or challenges with shipping.) If you’re not able to visit us in person and you have your heart set on something that you saw on IG, DM us or shoot us an email! 

Please note that we don’t have plans to ship houseplants — they’re so fragile, and it's tricky to ensure that they get to their destination without any damage! I hope our plant posts inspire you to visit your local nursery or mom + pop plant shop. 

 

What do I need to know before visiting the shop?

We're so glad you're coming to visit our shop! We're located on the north side of New Paltz's bustling Main Street, surrounded by other small, locally-owned shops and restaurants. There's metered street parking along Main Street and its side streets, as well as a paid parking lot on Plattekill Ave behind Starbucks. 

Masks are still highly encouraged as we navigate COVID, to protect each other and our immunocompromised customers. Thank you for masking up!